Remula One Server

MMaggio · Post by **MMaggio** » Wed Apr 27, 2011 12:22 pm

Hello everyone,
There have been a few unexpexted disconnects in the last week or so. Last nite my IP & cable TV were off for more than 3 hrs.
I have been told by Comcast that they are "upgrading" their system and that there may be more intermittent disconnects.
These "hiccups" in service would not affect normal web surfing, but are hell on the server.
I cannot stop the disconnects, but I will try to be even more watchful and reboot asap.
Comcast claims they "are almost finished", whatever that means!
Anyway, I wanted you all to know what I know and that if you are disconnected mid game, it is likely on this end. Try rejoining every ten min or so and I eill get the server up as quickly as I discover it is down.
I appreciate your patience and loyalty.
Sincerely, MM

SeeJay · Post by **SeeJay** » Wed Apr 27, 2011 12:41 pm

No problems MM.

Keep up the great service.

See ya out there mate.

warsign · Post by **warsign** » Wed Apr 27, 2011 12:53 pm

Thanks for the info MM

Dengar · Post by **Dengar** » Wed Apr 27, 2011 2:03 pm

Great service MM. Thanks for the excellent service you are providing - ComCast permitting of course!!!

Maarschalk · Post by **Maarschalk** » Wed Apr 27, 2011 10:04 pm

Thanks for keeping us up to date on what is going on MM....

Dave S · Post by **Dave S** » Wed Apr 27, 2011 10:48 pm

Heck yeah buddy, we owe you our patience at an absolute minimum (we really owe you far more than that). MM, you are a rockstar for providing this to the community.

Shieldwolf · Post by **Shieldwolf** » Wed Apr 27, 2011 11:56 pm

Thanks for the update, MM. And for the outstanding service.

Galaxian · Post by **Galaxian** » Thu Apr 28, 2011 12:07 am

Thanks for the heads up.

And thank you for providing the center of the EM MP universe!

Ophiuchus · Post by **Ophiuchus** » Thu Apr 28, 2011 2:19 am

Thanks MM. Do appreciate the notice. And yet again, thanks so much for all that you do, for the pilots of the Evochron Universe.

:)

:P

MMaggio · Post by **MMaggio** » Sat Apr 30, 2011 7:05 pm

Server was down for about 2 hrs. Total cable loss.
Server is now back on line... Time 3:05 PM EST.

[Edited on 4-30-2011 by MMaggio]

mikeuk · Post by **mikeuk** » Sat Apr 30, 2011 7:13 pm

Thanks for the update and all your hard work

Post by **Marvin** » Sat Apr 30, 2011 10:06 pm

Yeah, MM ... we can't really blame you for ComCast's poor service. My sister says they really are a crummy ISP.

Maarschalk · Post by **Maarschalk** » Sun May 01, 2011 1:30 am

If you get poor service from ComCast, then it is time to replace your drop cable. That is the cable that runs from your house to the cable box on the street. We started to get poor service and finally they came out to check the drop cable that had been under ground for 15 years and it was bad so they just replaced the cable a few days a go and all is well now....

MMaggio · Post by **MMaggio** » Sun May 01, 2011 4:17 am

All the cable running from the pole and throughout the house was replaced and fully tested just prior to the release of "Mercenaries", at my own expense.
I suspected a bad modem, but now the server is running fine with no interruptions for several hours. A bad modem or router should have failed by now. I have run all the spyware/malware tests and the server is clean and doesn't even have any programs to run in the background.
Comcast insists the problem is no longer theirs, but I wouldn't put it past them to be "mistaken".
I have been putting a load on the modem now since a total reboot of modem, router & server and nothing has failed for several hours.
I will continue to monitor the server thru the night, but I must sleep some time. Tomorrow should prove it one way or the other.
I rather hope the problem is on my side so it can be corrected. So far, it is a mystery.
Thanks for your patience. I highly recommend you save often!
Sincerely, MMaggio

DennyMala · Post by **DennyMala** » Sun May 01, 2011 9:03 am

MM, you're providing a high standard of service for free for us all and the only thing we can do is only thanks you a lot.

Any problem that may occur (your fault or not as in this case) we can't blame you nor do anything else than support you.

Dengar · Post by **Dengar** » Sun May 01, 2011 11:04 am

MM

Just a simple thought. Are all you "F" connectors secure, and that there is no earth braiding toughing the centre pin? Not trying to teach you to suck eggs, but that a very common problem of signal loss and resulting in disconnects. Equally the tap on the pole to your NTP, which belongs to ComCast could be a bit "dodgey"

In the UK we have a lot of faults in the spring and summer - when the gardeners start their digging and lawn spiking (we run on the street to the house via the from garden).

Great service though, whatever. Thanks

MMaggio · Post by **MMaggio** » Sun May 01, 2011 1:29 pm

I considered that, Dengar, but finding it is like finding a bad bulb in a string of Christmas lights. I personally do not have a meter to measure signal strength or connectivity, but I may get a tech out here to ck everything.
Surprisingly everything ran fine thru the nite and is still running now. That's just about the longest period w/o a disconnect I have had, so maybe it will be ok... but I doubt it.
I will continue to closely watch for disconnects and Monday, I will go to the local Comcast center to talk to a local tech and try to get some answers/suggestions.
Doesn't make sence that it will run fine for 24 hrs and suddenly start dropping players every 2 hrs or so.
Thanks for your patience

Dengar · Post by **Dengar** » Sun May 01, 2011 7:44 pm

From post: 106538, Topic: tid=7535, author=MMaggio wrote:Doesn't make sence that it will run fine for 24 hrs and suddenly start dropping players every 2 hrs or so.
Thanks for your patience

No it doesn't, which again points to ComCast. Of course we all know that the ISP never makes a mistake.

I work for one!!!!

49rTbird · Post by **49rTbird** » Fri May 06, 2011 2:52 am

Server may be down as of this post:(

MMaggio · Post by **MMaggio** » Sat May 07, 2011 7:52 pm

Ok everyone, here's the latest on the forum disconnects.
The disconnects seem to mimic the "watched pot" syndrome as both Vice & I have spent hours monitoring the server with no disconnects.
Seems like as soon as we turn our back or go out or do something else, we have a disconnect.
Today I visited a Tech shop that services a lot of clients in the area, many of whom have servers and some who have Comcast.
They claim I am not the only one who is having this problem, and it is no end of trouble for them to keep all their customers connected.
They insist the problem lies with Comcast as it is no secret that they are doing upgrades all over Palm Bch County and neighboring areas. For obvious financial reasons, they deny any liability.
The techs suggested I try to wait it out untill the end of May, as that is when they expect Comcast will be finished in this area.
I reluctantly agree and I will do my best to monitor the server and reconnect as soon as I can. Between Vice & myself, we should be able to keep down time to a minimum.
I apologize for any inconvenience and suggest you save often.
Let's see what happens at the end of the month.
I thank you all for your patience.
Sincerely, MM

Avenger · Post by **Avenger** » Sat May 07, 2011 8:01 pm

If my ISP does network upgrades or maintenance I get a letter by mail stating the exact dates and times of total shutdown or irregular service and these are usually done between midnight and 6 am.

You saying Comcast do not inform their customers about this at all?

MMaggio · Post by **MMaggio** » Sat May 07, 2011 8:19 pm

They only said they were "upgrading", but never implied there would be any interruptions. I guess they don't consider a momentary "hiccup" as a hardship on anyone.

Ajax · Post by **Ajax** » Sat May 07, 2011 8:58 pm

Thanks MMaggio... searched for Remulus and guess your him in game... Keep helping me man, I am done with IMG missions lol

Post by **Marvin** » Sat May 07, 2011 10:07 pm

I always know when my ISP (Charter) is doing an upgrade. Their truck is parked out front of the house.

PavelKaza · Post by **PavelKaza** » Sun May 08, 2011 9:34 pm

Hi
I want to connect on the server in time 23:31 and nothing. How much people can you play?
I have problem see clan stat in the map.
by