Situation Update

DennyMala · Post by **DennyMala** » Mon Nov 22, 2010 7:43 am

Latest update on testing: identified a problem with my PC fixed IP that has changed for unknown reason and was not let free from the router firewall. Corrected this and tested the voice chat now that nothing is blocking any port for any protocol in my router.

Pressing the voice chat key for long times (30/60 sec) and tapping at various speeds revealed no flickering at all on my end and showed nothig at all on Marvin's end. I don't see Marvin's callsign when he use voice chat at all.

TeamSpeak is now working a lot better now that I changed my IP and the router is not blocking anything in and out of my PC.

Post by **Marvin** » Mon Nov 22, 2010 4:37 pm

Correct. Denny was coming in broken on TeamSpeak too until he made the adjustments to his router and changed his TS setting to "wave" ... but it made no difference when trying the in-game chat. That test still failed.

At this point, I'd suggest he make the test with somebody else in case there is also a problem at my end.

DennyMala · Post by **DennyMala** » Mon Nov 22, 2010 4:54 pm

I did that before the IP was fixed... I'll do that again next time someone is in the area.... and we'll see.

Any other thought on the matter Vice?

Post by **Vice** » Mon Nov 22, 2010 5:54 pm

Also just to be sure, can you post or send me a screenshot of the settings you are using in the Options menu of the game?

DennyMala · Post by **DennyMala** » Mon Nov 22, 2010 7:59 pm

Is is already in this topic...many post behind, right after you asked it, on page one a little after the half.

Post by **Vice** » Mon Nov 22, 2010 8:11 pm

Ah yes, there it is. We may have tried something similar before, but just as a test, change all of the detail settings to their absolute minimum settings, then also turn off the music. Exit the game, restart it, then try the voice chat again and see if anything changes (continue to try the long key press and the tapping key press).

DennyMala · Post by **DennyMala** » Mon Nov 22, 2010 9:05 pm

Will do. Last time we lowered some details and stopped music to ease the memory need but I didn't try setting all to minimum.

Post by **Vice** » Mon Nov 22, 2010 9:14 pm

Oh, also, check your key binding. If you've mapped it to numpad '.' try turning numlock on and off to test with. Also try mapping it to a regular letter key. Lets also rule out any potential keyboard issue.

DennyMala · Post by **DennyMala** » Tue Nov 23, 2010 7:56 am

I mapped it to Z just to be sure and because it's on the other hand of the stick.

Key is working as I see the callsign under the chat window so the input is received.

Post by **Vice** » Tue Nov 23, 2010 5:33 pm

Excellent, that is promising. That icon wasn't showing before, correct? Was that before or after you changed the detail settings to minimum?

DennyMala · Post by **DennyMala** » Tue Nov 23, 2010 8:18 pm

The callsign always showed on my end... the problem is that it's not showing on other's end and they can't hear me.

I didn't check lowering the details yet... sorry but it will probably take a while before I can login in the game.

DennyMala · Post by **DennyMala** » Thu Nov 25, 2010 8:19 am

Meanwhile, I'll also have a check with another game for the voice chat so that it will gives us some other clues maybe.

Bossk · Post by **Bossk** » Thu Nov 25, 2010 3:47 pm

As you know, you are very welcome to use the TS server during your tests. We can create a dedicated channel for you so there is no cross talk from any other users of the TS server if you wish.

Bossk

DennyMala · Post by **DennyMala** » Thu Nov 25, 2010 3:51 pm

Nice advice Eclipse, but I fear that may be dofficult even if I managed to see Vice online at a time.

Thanks Bossk, we usually use your TS server and rarely we have anyone apart me and Marvin so that would probably not be a problem.

DennyMala · Post by **DennyMala** » Sun Nov 28, 2010 8:02 am

Just to add a clue to the issue, I tried the in game chat function with Lord Of The Rings Online and it was working great without issues.

Will report on the test with EM and ltest adviced from Vice ASAP.

Post by **Marvin** » Sun Nov 28, 2010 5:28 pm

Yeah, I was expecting Denny to have a problem of some kind ... but he came in loud and clear on LOTRO without any adjustments ... nearly blew my transistors first time he transmitted. Very odd, indeed.

Post by **Marvin** » Mon Nov 29, 2010 12:57 am

First, we made sure Denny could be heard on LOTRO ... no problems. I heard him loud and clear and he heard me not-so-loud (but loud enough) and clear. So then we exited LOTRO and logged on to the EM R1 server ... firstly, without Denny changing any settings from LOTRO.

No luck.

Then Denny made the changes suggested above. Still no luck. He heard nothing from me and I heard nothing from him. He couldn't see my callsign when I transmitted and I couldn't see his. SeeJay and SolarWing then joined us in Pearl to check and make sure the problem was Denny's and not mine. (Btw, my daughter can also chat with Denny on LOTRO without any problems.) SeeJay heard me and saw my callsign, but not Denny's. And SolarWing and I had a short coversation, no problem.

Again, no luck with Denny. No voice. No callsign.

Next week, when Denny has more time, we will log on to TeamSpeak and start from game launch ... checking and re-checking all the boxes and options. Maybe we somehow missed something.

DennyMala · Post by **DennyMala** » Mon Nov 29, 2010 7:24 am

Marvin's report is accurate, no luck with the minimum details setting. Dunno what's happening but it's game related as other applications works fine.

DennyMala · Post by **DennyMala** » Mon Nov 29, 2010 2:14 pm

I doubt it... but just in case what time could be good for you?

DennyMala · Post by **DennyMala** » Mon Nov 29, 2010 3:58 pm

You're in the USA so I guess this place all our efforts in the afternoon my time (I'm in Italy)... I'm at home until wednesday for a cold so it's a matter of setting up the times mainly....and Marvin can help on this.

Usually we meet at 21.00 my time that should be noon at Marvin's place in Nevada.... you're supposed to be nearer as time zone so we can pick that up earlier when it's morning for you.

Fire off a time based on these info and a day and we'll try to see if we can solve this issue. Be prepared....we have tried everything already...

Post by **Marvin** » Mon Nov 29, 2010 4:29 pm

Yup ... noon my time. 3:00pm East coast. Tuesday is good. I'll be logging into BA's TeamSpeak to help coordinate.

DennyMala · Post by **DennyMala** » Mon Nov 29, 2010 5:20 pm

Good, tomorrow nine my time and we'll see.

Post by **Marvin** » Tue Nov 30, 2010 5:07 am

Sometimes you just gotta do what ya gotta do.

DennyMala · Post by **DennyMala** » Tue Nov 30, 2010 1:26 pm

Post by **Vice** » Tue Nov 30, 2010 8:55 pm

The separate voice chat test program is a kind of debug executable, and oddly that works on his system and even stranger, the game won't and it uses exactly the same system. It seems that once plugged into the 'high resource' load of the game, the voice chat system will not longer work on his system for some reason (which is why we've suspected it might be a resource issues). Another possible cause is that the higher sound/audio resource load of the game (many more channels with music, sound effects, voices, etc) is exceeding the limit of the sound system on his computer, leaving no additional room for the voice chat system to function. That would be a strange cause though since even bottom end built-in integrated motherboard sound systems are working fine with it. So it's quite an odd scenario with no current likely leads as to cause or solution.

Edit: Oh, I also wanted to add one more point. The fact he can see his own voice chat icon indicates the system is activating, but since no outbound data or inbound data is being handled by his system, it could be something as simple as a network restriction. The packet sizes used for the voice chat system may simply be too large for the settings of his internet/network connection (which is why I asked about those settings earlier). That would be at least one direction for Denny to look into, just to make sure his internet connection can handle the level of data needed for the voice chat system.

[Edited on 11-30-2010 by Vice]