windows xp fails

ryukage19 · Post by **ryukage19** » Fri Feb 05, 2010 2:39 am

hey, i just downloaded the game evochron legends over impulse, started the game, and all i got was a blank screen. the version is 1.6 something on windows xp, someone help please

Post by **Vice** » Fri Feb 05, 2010 2:43 am

Couple of things to check:

- Make sure your desktop is set to 32-bit color depth.

- If you're using security software or settings, make sure the game has access to and can create files in the save data folder: usually c:\\sw3dg\\EvochronLegends

- Verify the config file for the game was created successfully, if it did, it would usually be c:\\sw3dg\\EvochronLegends\\sw.cfg

If that file isn't there, then the game could not create it on your system, so it can't save needed configuration data. If the file is there, delete or rename it and launch the game again to have it rebuild the file based on what it detects.

[Edited on 2-5-2010 by Vice]

Maarschalk · Post by **Maarschalk** » Fri Feb 05, 2010 2:52 am

Hi ryukage19, Welcome to the game and forum. Hope to see you out there ones you get your version fixed...

49rTbird · Post by **49rTbird** » Fri Feb 05, 2010 3:21 am

Hello ryukage19, Welcome to the forum and the Sim. See you out there sometime.

ryukage19 · Post by **ryukage19** » Sat Feb 06, 2010 3:36 pm

ok i fount the file and deleted it but it still wont launch...my firewall is actually off so thats not the problem, i still have a black screen tho...is it maybe me having windows xp?

warsign · Post by **warsign** » Sat Feb 06, 2010 3:58 pm

Originally posted by ryukage19
.........is it maybe me having windows xp?

Unfortunately no.
Game's working on Win Xp 32 bit, 64 bit, Vista and 7 very well.

49rTbird · Post by **49rTbird** » Sat Feb 06, 2010 4:02 pm

Hi ryukage19, windows XP is not a problem as most of us use it. Have you tried a complete uninstall and reinstall? I'm just guessing here and Vice will be better at helping you.

ryukage19 · Post by **ryukage19** » Sat Feb 06, 2010 6:39 pm

i tried altering the read only and i got the same black screen, im trying the reinstall now

Maarschalk · Post by **Maarschalk** » Sat Feb 06, 2010 7:35 pm

Wait a while when the black screen appears. Depending on your Computer specs it might take some 5 to 10 seconds from the black screen to start up the intro to the game. If nothing happens in a minute then it might be your resolution settings. The game only works on certain resolution settings and all have to be 32bit color depth mode..

[Edited on 2-6-2010 by Maarschalk]

ryukage19 · Post by **ryukage19** » Sat Feb 06, 2010 8:08 pm

YES!!! got it but i dont have a conformation number yet...tho thats prabably stardock and impuse...

thx guys

Post by **Marvin** » Sat Feb 06, 2010 11:24 pm

Originally posted by Maarschalk

Wait a while when the black screen appears. Depending on your Computer specs it might take some 5 to 10 seconds from the black screen to start up the intro to the game.

And, if you're in a hurry (like, you were supposed to be on line at noon and it's now ten minutes after), the black screen can seem to last a lot longer than 10 seconds.

ryukage19 · Post by **ryukage19** » Sat Feb 06, 2010 11:48 pm

where are the conformatio0n codes in impulse? all i can find is the serial number

Post by **Vice** » Sat Feb 06, 2010 11:56 pm

Open Impulse, select Games tab, then right click on Evochron and select "View Registration". That will bring your license information up. The first string before the semicolon is your reference ID, the string after is the key.

ryukage19 · Post by **ryukage19** » Sun Feb 07, 2010 1:21 am

i entered the product key five times and it doesnt work... should it be all caps or something?

Post by **Vice** » Sun Feb 07, 2010 1:59 am

Exactly as displayed, yes.

ryukage19 · Post by **ryukage19** » Sun Feb 07, 2010 2:23 am

i did that and it still doesnt work...do i include the ";"?

Post by **Vice** » Sun Feb 07, 2010 3:35 am

Nope. Send me an e-mail (starwraith.com > contact) with your ID and key, I'll verify it's valid and we can go from there. Also, if you are copying and pasting the values, make sure not to accidently capture space characters, which is easy to accidently include.

Post by **Vice** » Sun Feb 07, 2010 4:00 am

Got it, thanks. I've included the likely cause in my e-mail reply.