Blank screen...

kromaticorb · Post by **kromaticorb** » Sat Apr 14, 2012 9:21 pm

I've really really tried to enjoy this game. I've gotten the game to work a few times, but say I go to play the next day: I activate the exe (as and admin too) evochron pops open a back screen, then promptly displays the desktop, the process terminated. I realize this is a technical support question but I have another question:

If I purchase the game on steam:
Is it possible to receive a refund?
Or receive the coming expansion for free?

Post by **Vice** » Sat Apr 14, 2012 9:22 pm

I've really really tried to enjoy this game. I've gotten the game to work a few times, but say I go to play the next day: I activate the exe (as and admin too) evochron pops open a back screen, then promptly displays the desktop, the process terminated.

Sounds like you have an interference issue on the system. Might be something entirely blocking the game from being able to extract and load media files it needs, forcing it to close when your system blocks it. It's likely a security program running in the background. You may need to apply an exception for the game, set the security program to a 'gaming mode', or use something else. If you'd like me to review your system for possible causes, follow the steps here: http://www.starwraith.com/evochronmercenary/faq.htm#8

If I purchase the game on steam:
Is it possible to receive a refund?

I can only provide order support for direct orders. If you buy from Steam, you'll be on their refund policy. I would suggest continuing to test the demo for now until you're certain the game is running correctly on your system.

Or receive the coming expansion for free?

Some details on the expansion haven't yet been decided/established. Details on the expansion will generally be posted on the forum and/or the development section of the game's website here: http://www.starwraith.com/evochronmerce ... opment.htm

kromaticorb · Post by **kromaticorb** » Sat Apr 14, 2012 10:50 pm

I already purchased the game on steam and i'm still have the same problem. I'm going to locate the steam version of the file unless it doesn't apply??

kromaticorb · Post by **kromaticorb** » Sat Apr 14, 2012 10:56 pm

I did not locate:

- Locate the save game file you are currently using (default is pilot0.sw in the c:\\sw3dg\\EvochronMercenary folder).