EM 2008b ctd

kaos · Post by **kaos** » Sun Dec 09, 2012 1:24 am

Hi all, I have a big problem for run the new game.
When I start the game , the universe loading well but when I'm inside the cockpit , the game run for 1 minute ( more or less) ad crash to desktop without any type of error.
I try to uninstall, delete all configuration file and make a fresh installation but i have the same problem.
Here my hardware and software config:

Cpu - intel core i7 930
Ram ddr3 8 gb
Grafic card - nvidia gtx 670 2 gb
The game it's installed on western digital velociraptor 10000 rpm
Thank you in advance

Post by **Vice** » Sun Dec 09, 2012 1:28 am

Sounds like the game is running out of available memory while still loading planet details. Check to make sure your hard drive isn't almost out of space, free up more if needed. Then try switching to the 'Pre-Generated' rendering mode and see if the behavior changes. If it continues, I can review your setup for possible causes if you complete the steps here: http://www.starwraith.com/evochronmercenary/faq.htm#8

[Edited on 12-9-2012 by Vice]

kaos · Post by **kaos** » Sun Dec 09, 2012 2:44 pm

Thank you so much for the respond.
I forgot to tell:
- o.s windows 8 x64
- I try to install on two different hd (ssd and 10000 rpm) with 10 or more gigabyte of free space.
- I try to run the game with procedural mode or pre generate mod.
same problem, crush the game after 1 minute or more. I think the "out of memory" problem ok, but I have 6 gigabyte free of ram.
I don't see the specify solution on the linked faq.
Thank you so much in advance.
I must do something else for solve the problem?

Post by **Vice** » Sun Dec 09, 2012 3:40 pm

I'll have you try this alternate exe also. Just replace the default exe with the one in this zip file, then see if the behavior changes: http://www.starwraith.com/evochronmerce ... yNoLAA.zip

kaos · Post by **kaos** » Mon Dec 10, 2012 10:47 pm

thank you for the support.
But whe I start the game with the new "exe" the game crash to desktop when loading data with an error in the attacched image

Post by **Vice** » Mon Dec 10, 2012 10:55 pm

Ok, must be a file interference issue and/or memory interference issue. Restore the original game (run the original installer to do so), switch back to the 'Procedural' rendering mode, make sure the game has full access to save data folder and install folder (if different), verify the game's folder are listed in any exception lists for security programs you may have running, then launch and test again.

If it continues, complete the steps here and I can review your system for possible causes: http://www.starwraith.com/evochronmercenary/faq.htm#8

And you can use the steps here to troubleshoot the problem: http://www.starwraith.com/forum/viewtopic.php?t=6595

kaos · Post by **kaos** » Thu Dec 13, 2012 5:08 pm

Thank you for the support.
I found the memory test on the linked thread and the memtest fail in any condition (1 gb ram or 2 gb ram).
I have a core i7 930 overclocked.with 8 gb of ram 4x2 configuration.
Maybe the overclock can do the problem??

Post by **Vice** » Thu Dec 13, 2012 5:13 pm

Probably not the overclock, just memory restrictions on your system. If you send me the msinfo report on your system following the steps at the link I posted above, I can review it for possible causes.

kaos · Post by **kaos** » Fri Dec 14, 2012 1:24 pm

thank you, now i'm in office and I have the same problem, but i'ts a different pc.
- quad core 2.4 ghz
- ddr 2 6 gb (3x2)
- hard disk 7200 rpm.
- nvidia grafic card gts 250 (non latest driver)
Only one feature in common
Windows 8 64x
I posted this info only to share.
Can windows 8 create this problem?

Post by **Vice** » Fri Dec 14, 2012 4:38 pm

Send me a quick e-mail and I'll send you a link to a test build to see if we can diagnose this further.

kaos · Post by **kaos** » Fri Dec 14, 2012 8:53 pm

do you want my msinfo in the e-mail??

Post by **Vice** » Fri Dec 14, 2012 9:06 pm

Sure, that'd be good. Also are you a Steam user or direct download user?

kaos · Post by **kaos** » Fri Dec 14, 2012 11:10 pm

I'm a direct download user.
but I don't see your email for sending the msinfo.

Post by **Vice** » Fri Dec 14, 2012 11:21 pm

starwraith.com > contact

kaos · Post by **kaos** » Fri Dec 28, 2012 12:00 pm

Just for forum info:
The game doesn't work with windows 8 x64 and nvidia grafic card.
We can't play at the moment.
Maybe the nvidia driver or the microsoft update solve the issue.
When the condition will change , I'll write here.
Thank you for the support and infinite patient.

Post by **Vice** » Fri Dec 28, 2012 6:03 pm

Oddly, some players seem to be running the game on Windows 8 64-bit with Nvidia cards without trouble. For some, it seems to work fine for a while, then encounter problems later on, then work again later. I have a test system entirely devoted to Windows 8 testing and so far, its problems seem inherently internal without any way for me to work-around those problems from the game-side of things. Could be a driver issue (haven't had hardly any reports or support requests from AMD/ATI users) or something with the OS itself.

As it receives updates and new drivers from hardware manufacturers, I'll be continually reviewing it for performance, stability, and reliability. Once it gets to a point that it performs consistently in terms of reliability and compatibility on a much wider range of hardware and software configurations, I'll likely add it to the list of compatible versions in the system requirements.

kaos · Post by **kaos** » Fri Dec 28, 2012 9:32 pm

Thank you so much for the support vice.
Personally I trust in you for find a solution.
I don't think nvidia solve the problem in the next month.